CUSTOMER CARE / FAQ
Can I call ShopRadioCast for help with my order?
Yes, please do. Call 1.888.747.3899 for assistance Monday thru Friday 9 AM - 7 PM Eastern Time. Or email us at any time: firstname.lastname@example.org
What is the condition of the products in your store?
All products at Shop Radio Cast are new.
SECURITY AND PRIVACY
How do I know your site is secure?
The Shop Radio Cast Store cart is secured by Paypal.com. In addition if you register with our site your credit card information is not kept on file.
How do I know my information is protected?
Shop Radio Cast does not sell, distribute or share your personal information with anyone.
If you use the Shop Radio Cast site, you are responsible for maintaining the confidentiality of your account and password, as well as for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
All content included on the ShopRadioCast.com site--such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software--is the property of Shop Radio Cast or its affiliates or content suppliers, and is protected by Canadian and international copyright laws.
Do I have to register with your site to place an order?
No simply press check out and check out without registering. We suggest that you create an account so you can take advantage of these great featues:
Proceed through checkout faster when making a purchase
Will I receive confirmation of my order?
Yes, you will receive a confirmation email once your order has been received. If you do not within a few hours, please let us know.
Shop Radio Cast and its affiliates attempt to be as accurate as possible. However, Shop Radio Cast does not warrant that product descriptions or other content of the Shop Radio Cast site are accurate, complete, reliable, current, or error-free. If a product offered by Shop Radio Cast itself is not as described, your sole remedy is to return it in unused condition.
What payment methods do you accept?
Do I need to have a PayPal account to pay with PayPal?
No. You will be taken to the PayPal screen. An area says "Don't have PayPal account? Press Continue. At this point you are asked your billing information. Again you do NOT need a PayPal account to continue your order process.
Can I use a relative's, parent's, friend's or company credit card?
If you are using a credit card that is not yours, you must have permission and you must include a contact phone number or email address for the cardholder. Upon determination of the credit card information we may halt your order and contact the card holder to verify that the credit card charge is authorized before processing your order. We may request that the card holder submit a credit card authorization form and provide proof of card ownership. If we determine it is not authorized we will cancel the order and a notification email will be sent to you.
SHIPPING / DELIVERY
How long before I receive my order?
We ship all orders that are in stock within 2-4 business days. Shipped orders could take anywhere from 1 to 2 weeks for delivery in Canada. For USA and International orders please refer to the USPS website and refer to the delivery method you have chosen. This does NOT include pre-orders.
Can I bundle my orders and save on shipping?
Have you ever been in one of those situations where you placed a pre-order(s), only to find after that there was another product you wanted? Shop Radio Cast will gladly combine your order! All you have to do is email us and we will combine them for you. This helps save in shipping charges and the enviroment. When our customers are happy, we are happy! Please note that when combining with a pre-order product the whole order will ship out on the date the latest pre-order product arrives. Happy Shopping! Please note that you can not bundle orders using any of our discounted or Flat Rate shipping options.
When do you ship pre-orders?
On occasion we are granted the ability to ship pre-orders PRIOR to the release date, but in general pre-orders are shipped on the day the album is released.
Can I Cancel An Order?
Cancelled orders will ONLY be issued store credit. If a product pre-order is cancelled by us or the distributor, we will gladly refund your money or issue store credit, whichever you prefer. If a product is not in stock and it is NOT a pre-order we will gladly offer a refund.
What delivery service do you use?
We use USPS and FedEx.
Do you deliver to my area?
We ship world wide!
What if I don’t receive my package?
If your package is not received and it is NOT returned to Shop Radio Cast, we will gladly provide you with information on how to make a claim for your package. Please contact us for details on how to make a claim and to find out when you can make a claim. You may also check the mail carriers website for more information on their claim process.
If your products are returned to Shop Radio Cast and are damaged, we will contact you to discuss either replacements or a refund.
If your products are returned because you provided us with an incorrect address, you will be responsible for any additional charges that may result in a second shipping.